Privacy Policy
Superflex Privacy Policy
Last updated September 11, 2024
This privacy policy (“Privacy Policy”) applies to all visitors and users of the Superflex app and websites (collectively, “Superflex”, “App” or “Apps”), which are offered by Aquila Labs, Inc. and/or any of its affiliates (“Aquila Labs” or “we” or “us”) and describes how we process your personal information in connection with those Apps, and how we collect information through the use of cookies and related technologies. It also tells you how you can access and update your personal information and describes the data protection rights that may be available under your country's or state's laws. Please read this Privacy Policy carefully. By accessing or using any part of the App, you acknowledge you have been informed of and consent to our practices with regard to your personal information and data.
If you have any questions or feedback, please email us at boris@superflex.ai!
Applicability of this Privacy Policy
If you are a customer of Aquila Labs, this Privacy Policy does not apply to personal information or other data and information that we process on your behalf (if any) as your service provider (collectively, “Customer Data”). Our use of your Customer Data shall instead be governed by the terms and conditions of the separate customer agreement or terms of service that you have agreed to with us.
If you are using the Services as an employee, contractor, or other representative of one of our customers and have any questions about our privacy practices or would like to exercise any rights with respect to your personal information that we process on behalf of our customers, please contact the corresponding customer as we only process your personal information in our capacity as a service provider to our customer.
Personal information we collect
You may choose to interact with our Apps in ways that provide us with your personal information. In some instances, a User ID is generated for form and URL tracking, page views, page pings, and usage counts in order to ascertain product performance and development. The amount and type of information that Aquila Labs gathers depends on the nature of your interaction with us, as well as the amount of information you choose to share. For example, we ask visitors who use our community Discord or forum to provide a username and email address. We will also collect the information you provide with us in connection with creating an account on the App. In each case, Aquila Labs collects such personal information only insofar as is necessary or appropriate to fulfill the purpose of your interaction with or your request to Aquila Labs. We will not disclose your personal information other than as described in this Privacy Policy.
Like most website operators, Aquila Labs automatically collects (i) technical information about your device including your device's internet protocol (IP) address, device type (e.g., phone, tablet), unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state, or geographic area; and (ii) information about your visit to our Apps and online activity data (such as the referral URL, the content viewed, and the content interacted with). Some of this information is collected using cookies, web beacons, and related local storage technologies. See below for further information on these technologies. We collect this information to better understand how visitors use our Apps, to improve our Apps and experience for visitors, and to monitor the security of the Apps.
We may aggregate all information (including your personal information) collected from our Apps for our own statistical and analytics purposes and share such aggregated information with third parties for our own promotional purposes (e.g., by publishing a report on trends in the usage of our Apps).
Information Aquila Labs does not collect
Aquila Labs does not intentionally collect sensitive or special category personal information, such as genetic data, biometric data for the purposes of uniquely identifying a natural person, health information, or religious information.
Aquila Labs does not knowingly collect information from or direct any of our App or content specifically to children under the age of 18. If we learn or have reason to suspect that a user is under the age of 18, we will close that account.
Lawful basis and purposes for processing your personal information
If you are an individual in the United Kingdom or European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable United Kingdom and/or EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:
To fulfil a contract or take steps linked to a contract with you
We use your personal information to:
- administer access to your accounts;
- manage our customer relationships;
- process orders, provide our products and services, and send you service-related communications;
- provide you with customer support.
Legitimate interests
We use your personal information:
- to improve and personalize your experience with us and our Apps and to tailor communications to you;
- to understand how you use our Apps and to develop new products, services, features, and functionality;
- to monitor and improve the performance of our products and services for administrative, security, and fraud prevention purposes;
- for our own internal functions, management and corporate reporting, and internal research and analytics;
- to enforce compliance with our terms of use and other policies or otherwise in connection with legal claims, compliance, regulatory, and investigatory purposes as necessary (including disclosure of such information in connection with legal processes or litigation);
- to fulfill payments and transactions;
- to provide information about our Services;
- to respond to your requests, questions, and feedback;
- for marketing and advertising purposes, as we may from time to time send you direct marketing emails as permitted by law, including, but not limited to, notifying you of special promotions, offers, and events;
- to comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from government authorities.
Consent
We may rely on your consent:
- where you have expressly indicated your consent to the processing of your personal information (e.g. where you consent to receive marketing communications from us);
- where we have obtained your consent to place cookies or similar technologies; and
- on other occasions where we ask for your consent for a specific purpose, which we will explain at the time.
You may withdraw your consent at any time through the unsubscribe feature provided with the relevant marketing email or by contacting us using the details in the 'Contacting Aquila Labs About Your Privacy' section of this Privacy Policy.
How Aquila Labs uses and protects your personal information
Sharing your information
Aquila Labs may share your personal information with the third-parties listed below for the purposes that are described in this Privacy Policy or otherwise with your consent.
Aquila Labs only shares your personal information with those of its employees, contractors, and affiliated organizations that (i) need to know that personal information in order to process it on Aquila Labs' behalf or to provide services available on the App, and (ii) that have agreed not to disclose it to others.
Aquila Labs may disclose your personal information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
Aquila Labs may sell, transfer, or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization, or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.
Service Providers and partners
Aquila Labs engages a number of service providers or partners to manage or support certain aspects of our business operations on our behalf. For instance, we currently use the following service providers who will handle your personal information:
- GCP - cloud data hosting
- Azure AI - hosting large language models
- GitHub - open-source repositories and internal project management tool
- Slack - internal communications tool
- Google Workspace - internal collaboration tools
- Stripe - payment processing
Our service providers and partners are required by contract to safeguard any personal information they receive from us and are prohibited from using the personal information for any purpose other than to perform the services as instructed by Aquila Labs.
Legal Requirements. We may disclose personal information to government authorities or other third-parties if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a subpoena, court order or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any App or the public, (d) protect against legal liability, (e) to investigate fraud or other unlawful activity, or (f) or as otherwise required or permitted by law.
Aquila Labs takes measures reasonably necessary to protect your personal information against any unauthorized access, use, alteration, or destruction.
Cross-border transfer of personal information
The Apps are hosted in the United States, and the personal information we collect will be stored and processed on our servers in the United States. Our employees, contractors, and affiliated organizations that process information for us as described above may be located in the United States or in other countries outside of your home country, which may have different data protection standards from those that apply in your home country.
Where your personal information is transferred outside of the EEA, Switzerland, and the UK, and where this is to a country that is not subject to an adequacy decision by the EU Commission or considered adequate as determined by applicable data protection laws, we will take steps to ensure your personal information is adequately protected by safeguards such as Standard Contractual Clauses (“SCCs”) approved by the EU Commission or by the UK Government. A copy of the relevant mechanism can be obtained for your review on request by using the contact details in the 'Contacting Aquila Labs About Your Privacy' section of this Privacy Policy.
Aquila Labs communications with you
If you are a registered user of the Apps and have supplied your email address, Aquila Labs may occasionally send you an email to tell you about security, system information, new features, solicit your feedback, or keep you up to date with what's going on with Aquila Labs and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. You can email us at boris@superflex.ai to stop receiving such emails at any time.
If you send us a request (for example, via a support email or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other users. We will not publish your personal information in connection with your request.
Your choices
In this section, we describe the rights and choices available to all users.
Opt out of marketing communications. You may opt out of marketing-related communications by emailing us at boris@superflex.ai.
Cookies. Most browser settings let you delete and reject cookies placed by websites. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, you may not be able to use all functionality of the website, and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.
Online tracking opt-out. There are a number of ways to opt out of having your online activity and device data collected through our website, which we have summarized below:
Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
Use the following links to learn more about how to control cookies and online tracking through your browser:
- Blocking advertising ID use in your mobile settings. Your mobile device settings may provide functionality to limit the use of the advertising ID associated with your mobile device for interest-based advertising purposes.
- Google Analytics. We use Google Analytics to help us better understand how people engage with our Services by collecting information and creating reports about how users use our Services. For more information on Google Analytics, click here. For more information about Google's privacy practices, click here. You can opt out of Google Analytics by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.
- Using privacy plug-ins or browsers. You can block our Services from setting cookies used for interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, DuckDuckGo, Ghostery, or uBlock Origin, and configuring them to block third-party cookies/trackers.
Platform opt-outs. Some third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors, and research firms, allow you to opt out directly by using their opt-out tools. Some of these providers and links to their opt-out tools are:
Advertising industry opt-out tools. You can also use these opt-out options to limit the use of your information for interest-based advertising by participating companies:
Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track”, please visit http://www.allaboutdnt.com.
Global privacy practices and your rights
Information we collect may be stored and processed in the United States in accordance with this Privacy Policy, but we understand that users from other countries may have different expectations and rights with regard to their privacy. For all App visitors and users, no matter their country of location, we will:
- Provide clear methods of unambiguous, informed consent when we do collect your personal information and where required by applicable law;
- Only collect the minimum amount of personal information necessary for the purpose it is collected for, unless you choose to provide us with more;
- Offer you simple methods of accessing, correcting, or deleting your information that we have collected, with the exception of information you voluntarily provide that is necessary to retain as is for the integrity of our project code as described further below; and
- Provide App users with notice, choice, accountability, security, and access, and we limit the purpose for processing. We also provide our users a method of recourse and enforcement.
Additional rights that may apply to you in certain instances:
- Right of data portability (if our processing is based on consent or a contract and the processing is carried out by automated means);
- Right to withdraw consent at any time (if processing is based on consent). If you ask to withdraw your consent, this will not affect any processing which has already taken place at that time;
- Right to object to processing (if processing is based on legitimate interests);
- Right to object to the processing of personal data for direct marketing purposes;
- Right of erasure of your personal data from our system (“right to be forgotten”) if certain grounds are met.
These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.
Where we collect personal information to administer your accounts or your contract with us, or to comply with our legal obligations, this is mandatory, and we will not be able to manage our relationship with you without this. In all other cases, the provision of requested personal information is optional, but this may affect your ability to participate in certain App-related activities or being able to access and use certain features and services, where the information is needed for those purposes.
To exercise your privacy rights, you can email us at the address provided in the 'Contacting Aquila Labs About Your Privacy' section of this Privacy Policy.
Data retention and deletion
If you already have an account on the Apps, you may access, update, alter, or delete your basic user profile information by logging into your account and updating profile settings.
Aquila Labs will retain your information for as long as your account is active or as needed to perform our contractual obligations, provide you services through the App, comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements. Retention periods will be determined by the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. For instance, in respect of data held for the management of customers and potential customers, we consider the lead time necessary to develop and maintain our commercial relationships and how recent our interactions are with you. We may rectify, update, or remove incomplete or inaccurate information at any time and at our own discretion. For more information on our retention periods, you can contact us using the details in the 'Contacting Aquila Labs About Your Privacy' section of this Privacy Policy.
Please note that due to the open-source nature of our products, services, and community, we may retain limited personal information indefinitely in order to ensure transactional integrity and non-repudiation. For example, if you provide your information in connection with a blog post, GitHub issue, or comment, we may display that information even if you have deleted your account as we do not automatically delete community posts.
Contacting Aquila Labs About Your Privacy
The relevant data controller for any personal information processed in connection with our Apps is Aquila Labs, Inc.
If you have any questions about this Privacy Policy or our privacy and security practices, or if you wish to make a complaint about our compliance with applicable privacy laws, please feel free to contact us at boris@superflex.ai.
If you have questions or concerns about the way we are handling your personal information, or would like to exercise your privacy rights, please email us with the subject line “Privacy Concern” at boris@superflex.ai.
In most cases, we will respond within 30 days of receiving your message, but for the quickest response, we recommend emailing us.
Privacy policy changes
Aquila Labs may change its privacy policy from time to time, at Aquila Labs' sole discretion.
If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such changes.
